Simple Steps to Deliver Great Customer Service

Simple Steps to Deliver Great Customer Service

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and quickly get tired of waiting in long lines, trying to get a live person on the phone, going through an interrogation to return...
How High-Performance Teams Communicate

How High-Performance Teams Communicate

Why Communication Matters With High-Performance Teams Communication is a cornerstone of how well teams interact, perform, and ultimately, produce results. High-Performance teams are aware that perceptions are often based on past experiences and can vary from person to...